Cable & Internet
$ 11.00 / hr Base Pay
Sunday – Saturday
8 AM – 12 PM EST
5 PM – 10 PM EST
Client requests agents service 20 hours per week, (7.5 hours) required on Saturday, Sunday or Monday or a combination of all three.
Below is a Description of the Cable Client that may or may not be currently available on the Arise Portal. Since a Non-Disclosure form will be signed by all CSP’s before viewing the list of client names, the names of the clients have been removed. Once the registration process has been completed and this agreement has been signed you will have complete access to all current client names and opportunities.
Although the Opportunity that you are interested in may not be available when you first register do not get discouraged the opportunity will open up again.
Luxury Retail Chain
Cable and Internet Company - Tech Support, Billing and Repair
This company is one of the nations' largest video, high speed Internet and phone providers to residential and business customers.
What to Expect:
• Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution and complete Customer Satisfaction.
• Correctly code the sale accurately and completely for the installer