What to Expect:
•Responding to general inquiries
•Providing information regarding the car rental center location in question
•Respond to inbound sales and customer service inquiries from client's customers
•Answer inbound calls for customers requesting general information regarding services provided and location specific information. To include hours of operation, rental policies, location way finding, etc.
•Agents assist customers in reserving a vehicle, and must use sales tactics such as assuming the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system

Capabilities of Top Performing Companies on This Program:
•Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
•Skill and efficiency in writing and verbal communication
•Knowledgeable, friendly and eloquent customer service
•Showcasing expert sales techniques and ability to overcome customer objection